• Our clients and patients are the most important people and pets ever in this hospital.
• Our clients and patients are not dependent on us. We are dependent on them.
• Our clients and patients are not an interruption of our work. They are the purpose. We are not doing them a favor by serving them. They are doing us a favor by giving us an opportunity to do so.
• Our clients are not outsiders to our practice. They are part of it.
• Our clients are not someone to argue with. Nobody ever won an argument with a client.
• Our clients are people who bring us their needs. Your role and interest in animal care will provide our clients and patients with the superior customer service we guarantee and the excellent reputation we have earned.

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